With more than twenty years as a services and support executive, Denise is passionate about customer success. She sees services as a differentiator that can drive product sales and customer loyalty. Denise specializes in a proactive and preemptive approach that helps customers avoid downtime.

Before joining Cisco in 2016, Denise spent more than a decade at NetApp, where she led the team responsible for personalized, high-touch consulting, delivery, and management services. Under her leadership, NetApp redesigned its support model to improve efficiency and customer satisfaction, even as the install base grew more than twenty percent per year.

Denise is a frequent speaker at Women in Technology events, including Grace Hopper. She has a Master of Science in Information Technology and a Bachelor of Arts in Communication. Denise and her family live in North Carolina.